Handmade4U Refunds & Returns Policy
At Handmade4U, we take care to create and prepare our handmade pieces with attention to detail. If something isn’t right with your order, please get in touch and we’ll do our best to help.
This policy applies to purchases made through Handmade4U.co.uk. It does not affect your statutory consumer rights.
Change-of-mind returns
For most items bought online, UK customers have the legal right to cancel their order within 14 days of receiving it, without giving a reason. After telling us you wish to cancel, you normally have a further 14 days to return the item.
To help us process a return, please:
- Contact us within the applicable cancellation period.
- Return the item in good condition, with any original packaging and accessories where reasonably possible.
- Include your order number or other proof of purchase.
You may handle an item to inspect it as you would in a shop. If it has been handled beyond what is reasonably necessary to inspect it, we may be entitled to deduct any resulting loss in value, where the law allows.
Unless the item is faulty or we have agreed otherwise, you are responsible for the cost of returning it.
Handmade and personalised items
Some Handmade4U pieces are made to order or personalised to a customer’s specifications.
The usual online change-of-mind cancellation right does not apply to goods made to the customer’s specifications or clearly personalised. This may include bespoke memorial pieces, custom designs, or items made with a specific personalisation requested by the customer.
If you are unsure whether your item is personalised or made to order, please contact us before purchasing.
This exclusion does not affect your rights if an item is faulty, damaged, or not as described.
Faulty, damaged or incorrect items
We want every order to arrive safely and match its description.
If your item arrives damaged, is faulty, or is not what you ordered, please contact us as soon as possible with:
- Your order number
- A description of the issue
- Photographs of the item and its packaging, where helpful
We will assess the issue and explain the available options. Depending on the circumstances and your legal rights, this may include a repair, replacement, or refund. Your statutory rights are not limited by this policy.
Refunds
Where a refund is due, we will normally issue it to the original payment method.
For cancellations under the online cancellation rules, we will refund the amount required by law, including the standard delivery charge where applicable. We may wait to issue the refund until we have received the returned item or you have provided evidence that it has been sent back, as permitted by law.
Refund processing times may vary depending on your payment provider.
Late or missing refunds
If you believe your refund is late, please first check your payment account and any refund notifications from your payment provider. Processing times can vary.
If you still have not received your refund, please contact us at [Add your customer-service email].
Exchanges
If you would like to exchange an item, please contact us first. Exchanges depend on availability, especially for unique handmade pieces.
If your item is faulty or incorrect, we will discuss an appropriate remedy in line with your legal rights.
Sale items
Purchasing an item on sale does not remove your statutory consumer rights. If you are legally entitled to cancel or return a sale item, we will handle your request in accordance with those rights.
How to arrange a return
Please contact us before sending an item back so we can provide the correct return instructions.
Email: Sales@Handmade4u.co.uk
Returns address: Grackles . Highleigh road Highleigh. PO20NR Chichester Westsussex
Please do not send returns to a manufacturer or workshop address unless we have specifically instructed you to do so.
We recommend using a tracked delivery service and keeping proof of postage. Please package sculptures and ornaments securely to help prevent damage in transit.
Need help?
If you have a question about a return, refund, exchange, or damaged order, please contact Handmade4U at Sales@Handmade4u.co.uk / 07973105360